Agents that take the work your team can't get to.

I build one and put it in your business. It works the queue while nobody's there.
Nobody gets hired.

Agents I build

Comes in Tickets, chat and email arriving all night from every time zone you sell into. Agent handles Order status, returns, shipping ETAs, password resets. Answered in your tone and closed. Reaches a person Anything it isn't sure about, with the order and the history already attached.

Comes in Calls after 5pm, calls during jobs, and every call that lands while the office is on another line. Agent handles Qualifies the caller, answers the common questions, books straight into the calendar. Reaches a person Anything urgent or unusual, warm transferred with a summary of the call so far.

Comes in Supplier invoices, purchase orders and receipts as PDFs, photos and email attachments. Agent handles Extracts the fields, checks them against the order, files and posts them. One of these runs entirely over WhatsApp. Reaches a person Mismatches, duplicates, and anything over your approval threshold.

Comes in Abandoned carts, form fills and enquiries arriving from every channel at once. Agent handles Follows up within minutes in your voice, answers the blocking question, offers the right nudge. Reaches a person Anyone who replies with a real question, handed over with the whole thread.

Comes in Years of past customers and dead leads sitting in a CRM nobody has time to call. Agent handles Segments them, reaches out in waves, restarts the conversation and books the interested ones. Reaches a person Live conversations, the moment someone is actually engaged.

Comes in Spreadsheets, approvals chased over Slack, and three systems that were never going to speak. Agent handles Moves the data, runs the approvals, and shows the whole state on one screen. Reaches a person Decisions. It surfaces them, you make them.

Some of who I've built for

Global outdoor equipment brand One page on their site brought in a third of all their support. It now answers 40% of that on its own, and gave the team back 97 hours in three months. Refurbished e-bike ecommerce store Every abandoned cart gets a text within hours, and it works out whether they're stuck on the price or the spec. Customers left reviews thanking the person who helped them. There wasn't one. Internet service provider Tier 1 in Zendesk, a phone agent, and site outages flagged before a customer calls. Telco eSIM support in 180 countries. It answers what it's sure about and drafts the rest. Building supplies wholesaler A sales assistant on Instagram working from a thousand-product catalogue, and invoices approved over WhatsApp. Mobile services provider A phone agent and a website chatbot. Started as advice, turned into a build. Roofing and carpet cleaning company Old leads worked properly instead of sitting in the database.

And outside client work

29,000 Workflow downloads. 15,000 People running them in their own businesses. 75,000 On YouTube.

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How it runs

I sit with whoever does the job today and watch them do it. Then I tell you which parts should never reach a person, which always must, and whether an agent is even worth building here.

You give About two hours of the person who actually does the work. You get A written map of the work, and an honest answer on whether to go ahead.

Questions

Do I own it if we stop working together? Yes. It sits on your accounts, in tools you already pay for. No lock in.

Does anyone lose their job over this? No. I build these around the team you have, so they spend their day on the work that needs a person.

Which helpdesk does it work with? Zendesk, Gorgias, Intercom, Freshdesk, Help Scout and Front. If yours isn't there, ask.

What happens when it gets something wrong? It escalates rather than guesses. The miss shows up in the dashboard and the fix goes into the next tuning pass.

How much of my time does the install take? Access to the work, then a kickoff call and a review session. Your team keeps working while it gets built.

Why should I trust the tool choice? I don't resell anyone's software and I don't take commission. I pick what fits and you can see every part of it.

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